Aluminum Formwork and Aluminum Profile After-Sales Service System
Henan Hongxinghua Aluminum Co., Ltd. provides comprehensive after-sales service, including product testing, technical guidance, spare parts reissue, and installation instructions. We guarantee prompt responses to customer inquiries, help resolve practical issues encountered during use, and ensure the proper function of our products.
Product Quality Assurance
All products are subjected to dimensional measurement, strength testing, surface inspection, and assembly testing. After receiving the goods, if customers discover any production issues such as formwork deformation, excessive dimensional errors, hole position deviations, or poor welding, they can submit feedback within 7 business days. Upon verification, we will provide reissue or exchange services and cover any associated costs.
Technical Support Services
For issues encountered during aluminum formwork assembly, profile connection, and special-shaped structure construction, we provide remote guidance services via phone, email, and video. This includes drawing review and optimization suggestions, explanations of key installation steps, construction precautions, and video demonstrations of the operational process.
After-Sales Response Mechanism
The company has a dedicated after-sales customer service and technical support team. Customers can directly contact the responsible person via phone, email, or WeChat. After submitting an after-sales issue, we guarantee a response by phone or WeChat within 4 business hours, a preliminary solution within 12 hours, and complete resolution within 72 hours.
Parts Replacement Service
If clips, bolts, connectors, locating pins, or other accessories are lost or insufficient during transportation, customers can take photos and submit a list of missing parts. After verification, we will arrange for replacement from our warehouse within 1-2 business days to ensure uninterrupted construction. Customized parts requiring secondary processing according to the drawings have a lead time of approximately 3-5 business days.